Frequently Asked Questions

Browse our knowledge base to learn answers to frequently asked questions.

Most common questions

What is pharmacist-formulated CBD oil?

CBD oil is one of many cannabinoids found in cannabis. Also known as cannabidiol, CBD oil is widely recognized for its possible benefits to the health of both humans and animals. Cannabis is the genus name for both marijuana and hemp, and the term itself is not necessarily interchangeable with marijuana. In fact, almost all CBD oil today comes from industrial hemp, which contains negligible amounts of THC, which is the cannabinoid responsible for causing a high. Most strains of agricultural hemp are rich in CBD while only having less than 0.03 percent THC, making them perfect for extracting CBD oil.

How does CBD oil work?

CBD oil works in conjunction with the endocannabinoid system. Because CBD is a cannabinoid, it helps to supplement the body’s natural cannabinoids, in turn strengthening the endocannabinoid system. In other words, the endocannabinoid system is a vast system of cannabinoid receptors. Furthermore, the body itself produces its own natural cannabinoids. CBD oil or cannabidiol, in general, is known as a phytocannabinoid (plant-based cannabinoid) which can help to supplement the endocannabinoid system (ECS).

Why do people use CBD oil?

People consume CBD oil for a variety of reasons ranging from stress relief to sleep regulation to inflammation to more. The endocannabinoid system has been found to control a whole host of functions on the human body (and pet’s too!) Many scientific studies have shown the beneficial effects of CBD oil. CBD oil may work as an anti-inflammatory agent. Inflammation is the primary cause of pain, including in such conditions as arthritis and circulatory-related ailments. Some research has even shown CBD oil to be promising when it comes to sleep disorders, anxiety, depression, stress relief, and more.

So, then, will CBD oil make me high or give me a buzz?

Absolutely not! CBD oil is a completely different cannabinoid from THC. Moreover, CBD oil extracted from hemp contains negligible amounts of THC — less than 0.03 percent — making it impossible for anyone (including their pet) to feel high when using it. Remember, although CBD oil comes from hemp, CBD oil is not marijuana.

Is it true that CBD oil from hemp isn’t as potent?

Again, the answer here would be absolutely not! CBD oil is CBD oil, no matter what plant it comes from. The difference between CBD oil from hemp and CBD oil from marijuana is that CBD oil from hemp will not create a buzz or a high. But, as far as the possible benefits, CBD oil from hemp offers them all.

But is CBD oil legal?

CBD oil is completely legal in all 50 states. The FDA considers hemp and hemp-derived extracts to be food-based products. As such, there are no legal restrictions on their importation, production, sale or consumption in the United States, as well as most of the industrialized world. Hemp oil is legal in over 40 countries around the world. Hemp oil is consumed by millions of people around the world, and this number is rapidly rising as an increasing number of studies explore its many potential health benefits.

Okay, but how can I know that I’m buying the best CBD oil?

The best companies, like Diamond CBD, do a few things to ensure that their customers receive only top-quality CBD oil. First, we provide clearly-labeled packaging on all of our CBD oil products, including our CBD edibles and CBD capsules. We also provide independent third-party lab reports for all of our CBD oil products so that consumers know exactly what’s in the bottle. Moreover, we have a customer experience team ready to help answer any and all of your questions should you need anything along the way.

Is important to know where my CBD oil is sourced from?

When purchasing CBD oil you also want to make sure that you know where it is sourced from. Diamond CBD sources all of their CBD oil from soil rich hemp farms in Kentucky, Colorado, and Scandinavia. Also, the best CBD oil is extracted with a process called supercritical CO2 extraction which retains all of the naturally occurring beneficial molecules found in the hemp plant.

Tell me more about how you extract your CBD hemp oil.

People should be careful of cheap CBD oil, because toxic solvents such as propane, hexane, or butane may have been used to extract it. Poisonous solvents can be hazardous extremely hazardous. Although some companies use ethanol in their extraction process, the best companies like Diamond CBD use supercritical CO2 extraction for everything. It maintains the purity of the CBD oil throughout the entire process. Also, supercritical CO2 extraction retains all of the naturally occurring beneficial molecules found in the hemp plant.

Tell me more about your CBD edibles.

CBD edibles are usually found in something sweet, like CBD gummies. It’s a great way to get your daily dose of pharmacist-formulated CBD oil, especially if you are an on-the-go person who doesn’t have time to relax with an oil or something else.

What about your CBD capsules — do they have CBD oil, in them?

Our CBD capsules are another great way to take your pharmacist-formulated  CBD, especially if you are one of those busy people with a hectic lifestyle. It’s as simple as popping a daily vitamin, except with all of the possible benefits of taking CBD. Our capsules are available with or without turmeric, to give you the option of a little extra-added boost.

Why am I not feeling the same effect from your product as I did when I used it previously?

While it may seem different at first, it helps to remember that the effects of CBD may appear subtle at the outset, but over time it continues to interact with your endocannabinoid system, giving you all of the possible benefits that CBD has to offer.

There are a few things you may wish to try if you’re not feeling the full effects of the product right away:

  • Determine your ideal dosage
  • Try to become keenly aware of how CBD affects you.
  • Watch what you eat.

This blog post will walk you through all of those steps in greater detail, helping you to achieve the best results with your CBD oil.

If you still find that after trying everything you are not satisfied, contact us and we’ll help you to find a different product that suits your needs from our large selection of CBD oils, vapes, and edibles.

Other questions

Is CBD oil legal in Alabama?

While we love every state in the union, the question over the legality of CBD oil comes up more often regarding some states than others. For example, is CBD oil legal in Alabama? Yes, it is. In fact, CBD oil from hemp is legal in all 50 states. The Agricultural Act of 2014, also known as the Farm Bill, promoted the research and cultivation of industrial hemp and its extracts, such as cannabidiol, or CBD oil. More recently, the Ninth Circuit in San Francisco noted that the Farm Bill takes precedence over any other rulings or decrees put out by legislators concerning CBD oil. So, to our friends from the Cotton State (and everywhere else) enjoy!

How much does shipping cost?

Standard shipping is free UPS ground within the United States for orders over $100. Expedited shipping is available for an additional charge based on your location.

What do I do if my purchase is damaged?

We have a brand new online returns or exchange system. On our new returns page, which you can find here, all we need are your order number and the email you used to place the order. Follow the instructions to select which item or items you would like to return or exchange, and a return shipping label will be automatically generated. Just print out the label, drop it in any mailbox and upon receipt and inspection customer service will process the reimbursement. We always ship via the UPS. 

How do I cancel my order?

If you wish to cancel your order, please give us a call at 305-615-1194 as soon as possible. However, if your order is already in transit, you can use our online returns system upon delivery.

My order didn't process but funds were taken out of my account. What do I do?

If you received an error message when processing your order and did not receive a confirmation email there could be an issue with the billing address you entered. We recommend verifying the correct billing information with your bank. We do not have these funds. The bank holds declined funds for 2-3 business days and then releases them back to your account.

What do I do if my discount code expired?

Although your discount code has expired, we come out with new discounts weekly. Be on the lookout for future discount codes! If you're ever experiencing trouble purchasing with a discount code don't hesitate to contact us.

Where is my package?

Use the provided tracking number to track your number on the UPS website. The tracking number can be found on your order confirmation email or your order history if you created an account during checkout. If you are currently logged in you can find your order history here. If the UPS says the package was delivered but you have not yet received it, please contact them or your local post office for further assistance. We recommend opening a research of delivery claim with UPS which may help in located your package’s whereabouts. Please be aware there can sometimes be a delay in actual delivery time with UPS.

Why was I charged an international transaction fee?

Our credit card payment processor is located in England. You might see a small (usually less than 1%) fee charged by your bank or credit card because of this. This fee is not charged by Diamond CBD and we have no control or visibility into this fee. These fees are charged by some bank/credit cards. If you would like to avoid paying this fee we recommend you call your bank or credit card provider to find out if they charge a fee for transactions processed overseas. Not all banks or credit cards charge these small fees. Please keep in mind Diamond CBD is an American based company shipping from the United States. Our payment processor is currently located overseas due to the difficulties cannabis related companies are currently having working with American credit card processors or banks.

Do you use synthetics or THC in your products?

Our focus is to research and develop innovative natural CBD extracts with no synthetics or THC. We pride ourselves in producing the finest and purest CBD oils while never compromising quality. Check out our About Page for more information. Our CBD is constantly tested to ensure quality. We list all our ingredients on our website as well as on each package. We also have lab reports for many of our products available online.

Is CBD Physchoactive?

No. Hemp oil contains CBD, the non-psychoactive compounds of the cannabis plant. Hemp oil does not have the psychoactive qualities found in THC, and while using it you can maintain a clear mind and active lifestyle.

How is Hemp different from Marijuana?

Hemp is not marijuana and will not get you ’high’. Hemp, or industrial hemp, is a commonly-used term for cannabis sativa plant strains which contain very low levels of tetrahydrocannabinol (THC) and are typically used for its fiber and seeds.

Will CBD help me?

Although not designated by the FDA as a health product, CBD has been shown in numerous studies to have various health benefits. Please read our product descriptions to identify the best products for you. There is also a wealth of research available online. However, we do not make any specific health claims about our products. As with any supplement, please consult your physician before use.

Why am I not feeling the desired effect?

The first thing to remember is CBD is not THC and does not provide any psychoactive effects. The relaxing effect of CBD depends on many factors, including the amount consumed, the rate at which it is consumed, your body mass, and your metabolism. Feel free to try our other products in search of that desired effect.

What is your return & refund policy?

Returns
We offer free returns only on unopened items within 15 days of purchase except for vaping products. You can make returns or exchanges using our online returns system. Read more here.  All vaping products are final sale, unless product arrives damaged.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Wholesale
Please note, we do not accept refunds on wholesale orders.

What happens if you are running a sale and I apply a coupon?

Because we don’t allow customers to “stack” coupons, the highest of the two discounts will be applied to your final bill. For example, if the sale is 50 percent off and your coupon is for 40 percent off, the sale price will be applied, but not the coupon.

Am I able to use a coupon more than once? Do your coupons expire?

It depends on the promotion. While the bulk of our coupons are both time sensitive and for one use only, there may be some exceptions. You should assume that your coupon will expire and can’t be used more than once unless otherwise noted. Please check our website or with customer service for more information on specific coupons.

What other limitations are there on your coupons?

Our coupons are limited to one per customer, per sale. Any attempts to reuse a coupon or discount code via multiple accounts or addresses will render any all discounts invalid and will result in a canceled order.

Can I use your coupons for wholesale purchases?

No, customer coupons are not applicable to wholesale purchases. Wholesalers may, from time-to-time receive their own sales and discounts independent of single customers. However, sales from our store do not apply to wholesale purchases.

When do I enter my discount or coupon code?

Coupon codes are always entered and applied prior to making final payment. Once final payment is made a coupon cannot be applied after the fact, so please be careful when entering any codes.