Use the provided tracking number to track your number on the UPS website. The tracking number can be found on your order confirmation email or your order history if you created an account during checkout. If you are currently logged in you can find your order history here. If the UPS says the package was delivered but you have not yet received it, please contact them or your local post office for further assistance. We recommend opening a research of delivery claim with UPS which may help in located your package’s whereabouts. Please be aware there can sometimes be a delay in actual delivery time with UPS.

Although your discount code has expired, we come out with new discounts weekly. Be on the lookout for future discount codes! If you're ever experiencing trouble purchasing with a discount code don't hesitate to contact us.

Yes. We have a new website fully dedicated to our wholesale business, where we offer special bulk pricing, at https://www.diamondcbd.com/dcbd/wholesale

If you received an error message when processing your order and did not receive a confirmation email there could be an issue with the billing address you entered. We recommend verifying the correct billing information with your bank. We do not have these funds. The bank holds declined funds for 2-3 business days and then releases them back to your account.

If you wish to cancel your order, please give us a call at 305-615-1194 as soon as possible. However, if your order is already in transit, you can use our online returns system upon delivery.

We have a brand new online returns or exchange system. On our new returns page, which you can find here, all we need are your order number and the email you used to place the order. Follow the instructions to select which item or items you would like to return or exchange, and a return shipping label will be automatically generated. Just print out the label, drop it in any mailbox and upon receipt and inspection customer service will process the reimbursement. We always ship via the UPS. 

We ship to all fifty states.

Standard shipping is free UPS ground within the United States for orders over $100. Expedited shipping is available for an additional charge based on your location.